Job ID

General Overview

MIT’s Jameel World Education Lab promotes excellence and transformation in education worldwide. The Manager, Manager, Content and Communications will bring expertise in the design, development, and dissemination of content to reach educators and decision-makers across the world. In this newly expanded role, the Manager, Content and Communications is essential to Jameel World Education Lab’s ambitious aim of bringing MIT strengths to collaborations with educational innovators everywhere and sharing ideas and insights globally. Under the direction of the Lab’s Associate Director, Pathways for Talent, the Manager, Content and Communications will shape content strategy; help refine, design, and execute communications materials, including multimedia content, guides for educators and leaders, reports, and papers; collaborate in a major website upgrade; and collaborate with colleagues in Open Learning, MIT, and Community Jameel to innovate in how we present and share our work to reach scaled impact.


Position Overview 

The Manager, Content and Communications supports Jameel World Education Lab’s vision of education designed for everyone to thrive by enabling the spread of impactful MIT-inspired ideas, advice, insights, and connections for the world, with a particular focus on the underserved. 

Bringing expertise and creativity to the role, the Manager, Content and Communications will design, develop, and implement content that documents the work of the Lab and its collaborators across MIT and the world. 

Reaching those who seek to improve learning across the world calls for globally appropriate approaches to content and communication. The Manager, Content and Communications will develop multimedia materials, papers, guides, reports, and newsletters, responsible for creating several published pieces each month while also working with the team to support their work in developing content. 

Maintaining an up-to-date website is another ongoing responsibility. Initially, this will involve joining a team effort, already underway, to revamp the site. Subsequent responsibilities include adding web content and developing strategic communications campaigns that generate interest, engagement, and support for Jameel World Education Lab’s work, including press outreach and social media. 

To anchor this work, the Manager will work with the team to identify and implement a content strategy that capitalizes on Jameel World Education Lab’s experience in educational innovation (building on a rich catalog of work in Latin America, Asia, and Africa) and aligns with overall strategy. Core strategic themes to frame this work and seeks a dramatic increase in visibility and presence.


Principal Duties and Responsibilities (Essential Functions):

  • Collaborates with the team to set an appropriate content strategy, then executes key elements, including by refining key messaging and ensuring consistency in framing.

  • Specifies and creates new content, by investing direct effort, by obtaining additional resources where needed, or by working with the Lab’s team and our collaborators at Open Learning and MIT to generate content collaboratively.

  • Designs a schedule for content creation and works with the team to align content with events and opportunities as they arise. 

  • Joins the ongoing effort to relaunch the website, including, if feasible, participating in rebranding. Develops a plan for maintaining the website with fresh content.

  • Develops annual reports, materials for stakeholders, and other outreach materials. Manages brand guidelines and nomenclature. Oversees the development of presentation materials and other integrated communications resources (such as videos, newsletters, brochures, email campaigns, marketing, and collateral).

  • Designs and runs an annual slate of communications campaigns and engages the Jameel World Education Lab’s community of members and collaborators.

  • Manages the communications budget.

  • Works with the team to determine objectives and success metrics. Develops methods for collecting feedback and tracks key metrics, including data-driven approaches to improving content. 

  • Works with Open Learning and MIT colleagues to ensure information is shared and processes are completed as needed. Coordinates communications activities with key constituencies, both internal and external collaborators on communications. 

  • Oversees and supports events design. Manages Jameel World Education Lab’s Events Coordinator.

  • Additional responsibilities as required and feasible.


Minimum required:

  • Bachelor’s degree.

  • At least four years' experience overseeing communications and content creation functions.

  • Experience managing staff, including freelance/contract resources and managing engagements with external partners/agencies

  • Proficiency with key tools: MS Office (Excel, Word, and PowerPoint), Google suite, and Acrobat; Adobe Creative Suite, Canva, or other tools for graphical design; MailChimp or other newsletter tools. Knowledge of web, video, and audio platforms. Ability to use various communication and collaboration tools and platforms (Facebook, Twitter, LinkedIn, YouTube, WordPress, etc.). 

  • Ability to quickly adapt to new communications technologies.

  • Ability to work effectively with a wide range of employees at all levels, including via lateral collaboration.

  • Excellent interpersonal skills in working with faculty, staff, and others at MIT and when representing Jameel World Education Lab to outside parties and media. 

  • Flexibility and adaptability and collaboration skills.

  • Excellent organizational, proofreading, and verbal and written communication skills.

  • Ability to manage multiple requests simultaneously.

  • Must be able to work occasional evenings and early mornings for special events.


  • Master's degree in a related field.

  • Journalism, content marketing, or other professional communications writing experience.

  • Competence with Salesforce or similar CRM or databases.

  • Knowledge of HTML, CSS, and web content management and analytic tools (Drupal, WordPress, Google Analytics.)

  • Familiarity with financial, administrative, and operational approaches encountered in higher education.

Supervision Received

Reports to the Jameel World Education Lab Associate Director, Pathways for Talent

Supervision Exercised

Events Coordinator

Hybrid Work

Subject to change, this work may, at present, be performed in a hybrid model of three days per week remote, two days per week in the office. During key periods, more frequent in-person work may be required. 


The salary range for this position is $88,000 - $100,000, final salary to be determined by MIT’s compensation team based on the skills and experience of the candidate.

Employment is contingent upon the satisfactory results of a background check.

MIT is unable to provide work authorization and/or visa sponsorship for this position.

This position has a 6-month probationary period for new employees to the Institute.

MIT considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.


MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.