Job ID
21544

Position Overview:

The OCW Technical Project Manager provides technical guidance, project management, and team support for the successful operation, maintenance, enhancement and evolution of MIT OpenCourseWare (OCW) platforms and work processes. This includes both working with technology developed and run in-house, and the various external platforms (e.g. Google, YouTube, social media, and open education repository and search tools) on which OCW also depends.

This senior-level role will be the OCW publication team’s lead point of contact with MIT Open Learning Engineering, who develops and operates the OCW content management system and website. The role also supports the OCW publication team’s content production workflow with tools and standards, and provides technology insights and direction for developing collaborations with other groups within and outside MIT who use OCW materials.

 

Principal Duties and Responsibilities (Essential Functions**):

Work closely with Open Learning Engineering and the OCW publication team to manage the feature enhancement funnel and prioritization for user and internal features. Write and review detailed user stories, and collaborate on designs, to improve user experience, e.g. based on feedback and web analytics insights.

Devise and track web analytics and other success metrics across different channels - including website, YouTube, podcast, and social media - toward actionable insights that drive content and process improvements in OCW’s global reach and impact.

Technical support for OCW publication team operations. Create, maintain and enhance workflow management tools, for mission-critical streamlining and supporting increased collaboration among teammates and with MIT students, staff and faculty.  Define and manage OCW content and production standards (e.g. metadata, content formats) to ensure accessibility, interoperability, and extensibility of OCW for all users.

Technology liaison for collaborators, such as MIT Libraries, open education repositories and search tools, and organizations that reuse and redistribute OCW content. 

Manage the work of others on the OCW team who contribute to platform operations.

 

Supervision Received:

Reports to Director, OCW

 

Supervision Exercised:

  • Supervises Data System Specialist, who provides content maintenance and platform operations support for the OCW team

  • Supervises platform and team technical support work of Media Production Specialist (~10% of their time), and similar work performed by others around the team as needed

 

Qualifications & Skills:

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

  • Five years work experience in managing and/or developing platforms for online services

  • Proficiency in modern web development tools and practices, especially crafting user stories and working with development teams on feature design and rollout

  • Proven ability to manage interaction with online ecosystem of search engines, social media and other essential channels 

  • Excellent communication skills, ability to understand needs of diverse stakeholders and identify underlying motivations and priorities

  • Excellent organizational skills including strong attention to detail and quality, and ability to manage multiple tasks and deliverables, balance staff workloads, and meet deadlines.

  • Experience in anticipating emerging business requirements and translating these into solutions

  • Demonstrated ability to track evolving user and team needs, anticipate new needs, manage feature planning and prioritization, tracking progress toward implementation, assess results

 

PREFERRED EDUCATION AND EXPERIENCE:

  • Work experience in online education and/or online publishing
  • Work experience providing technical support and project management for diverse teams
  • Fluent with user behavior analytics (e.g. Google Analytics), workflow tools (e.g. ZenDesk) and databases (e.g. Quickbase).
  • Bachelor’s degree or higher

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.