Job ID

Position Overview:

The Online Learning Accessibility Coordinator will facilitate and support the digital accessibility program for MIT open, online courses. Under the direction of the Program Manager, the Accessibility Coordinator will be responsible for a variety of tasks and services that support course development teams and global learners with disabilities enrolled in our worldwide, online portfolio of courses.

Responsibilties include: evaluating courses for accessibility based on Web Content Accessibility Guidelines (WCAG) and Universal Design for Learning principles, writing instructional documentation; training instructors in accessible techniques; facilitating our individualized accommodation process for learners with disabilities; and tracking the detail of course accessibility and learner requests.

The Coordinator will need to manage multiple demands concurrently, communicate transparently and effectively with various teams and stakeholders, be interested in learning new skills, and demonstrate attention to detail.

Principal Duties and Responsibilities (Essential Functions):

This position joins a cross-functional team (circa 25 staff) that provide direct services to faculty and academic teams, and to learners enrolled in our courses.  The online open portfolio of courses is dynamically and rapidly growing, changing, and offered to a large, global, diverse audience of learners.

As such, the Online Learning Accessibility Coordinator position requires broad understanding regarding the needs of a large customer base (both teachers and learners) with a specific focus on the following detailed accessibility expertise and duties:

Direct Accessibility Services to MITx courses

  • Evaluate MITx course components for accessibility and usability with an understanding of how accessibility integrates into instructional design and educational technologies. 

  • Train/instruct on how to implement accessible curriculum and aspects of learning management systems that support accessibility, such as captions, descriptions, and code elements -- often on demand, as needed.

  • Document and measure accessibility metrics.

  • Contribute to training and documentation that makes accessibility guidance actionable.

Direct Accessibility Services to MITx learners with disabilities

  • Correspond with global learners with disabilities requesting accommodation or remediation. In strict accordance with our accommodation process, gather detail regarding the course, the learner, and share with MIT Disability and Access Services for review.   

  • Educate, coordinate, and collaborate with MITx course team leads regarding the implementation of accommodations or remediations.

  • Manage an unpredictable caseload of requests in a timely manner (in conjunction with others).

Other Responsibilities:

  • Enter, track, and synthesize course and learner data and detail in multiple systems of record in a timely and accurate manner.

  • Participate in team collaborations and communications that span work beyond accessibility, to include DEI and process efforts.

Supervision Received:

This position is an early career to mid-level accessibility position reporting directly to the Online Learning Accessibility Program Manager.  Regular supervision and division of work responsibilities in support of the program will be coordinated by the Program Manager.

Qualifications & Skills:


A four-year Bachelor’s degree required.

Two-to-five years relevant work experience in one or more of the following: information technology accessibility, assistive technologies, online learning, higher education, or a disability related field. 

Experience in a higher education setting with digital accessibility, digital and alternate format materials, STEM instruction, accessibility services, assistive technologies, or universal design for learning is highly desired.


Working knowledge of standard web markup languages and best practices (HTML/XML/CSS) and the Web Content Accessibility Guidelines (WCAG) applicable to them – with an applied understanding of how various web accessibility elements (or the absence of them) affects users with disabilities.

Excellent interpersonal, communication, customer service, and presentation skills. Ability to exercise judgment and discretion in handling confidential or sensitive information.

Attention to detail; desire to troubleshoot and test; ability to record extensive detail in writing (on issues and progress).

Comfortable with the complexity and ambiguity of an innovative and evolving sector.

Flexibility: ability to work in a collaborative, dynamic, team-oriented, and highly fluid organization and a rapidly changing technical environment.

A strong interest in making online learning and instruction accessible.

MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.